SlotLords Casino Privacy Policy

At SlotLords, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at slotlords.com. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and in accordance with applicable data protection laws.

Who We Are

We operate SlotLords Casino as an online gaming platform available internationally, in jurisdictions where online gambling is permitted. Our primary communication language is English, and you can reach our team at any time via email at support@slotlords.com or through our 24/7 live chat. When you interact with our services — whether through the desktop browser, mobile browser, or our native iOS and Android apps — we act as the data controller responsible for your personal information.

What Information We Collect

At Slot Lords, we may collect the following categories of personal data to provide, maintain, and improve our services:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address and phone number
• Residential address and country of residence
• Government-issued identity documents (passport, national ID, driving licence)

Financial and Transaction Data

• Payment method details, including card information, e-wallet identifiers, and crypto wallet addresses
• Deposit and withdrawal history
• Transaction amounts and currencies (EUR, USD, NOK, CAD, BTC, ETH, and others)

Technical and Usage Data

• IP address, browser type, and device identifiers
• Login timestamps and session activity
• Pages visited, games played, and betting patterns
• App usage data from our SlotLords iOS and Android applications

How We Use Your Information

Here at SlotLords Casino, we process your personal data for the following purposes:

• Account management: We use your registration data to create and maintain your account, verify your identity, and process your SlotLords casino login.
• KYC and compliance: We are required to verify your identity before processing withdrawals. Documents submitted in Latin or Cyrillic script are accepted; video verification is available as an alternative. Identity verification may hold withdrawal requests for up to 72 hours.
• Payment processing: We use your financial data to handle SlotLords deposits, process withdrawal requests, and prevent fraudulent transactions. Third-party payments are strictly prohibited.
• Responsible gambling: We use your gaming activity data to support SlotLords responsible gambling measures, identify problem behaviour, and enforce self-exclusion or deposit limits where necessary.
• Bonuses and promotions: We track bonus activity and wagering progress in connection with our welcome package, SlotLords free spins offers, reload bonuses, and promo code redemptions.
• Customer support: We retain communication records to resolve disputes and improve our service quality.
• Legal obligations: We may be required to share data with regulators, law enforcement, or licensing authorities as required by applicable law.

Cookies and Tracking Technologies

Our SlotLords online casino uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse traffic patterns. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period). You may manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform.

We also use analytics tools to understand how players interact with our site. This helps us improve navigation, personalise content, and optimise performance across all devices — including mobile browsers and the SlotLords app.

Data Sharing and Third Parties

At SlotLords Casino, we do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Payment providers: We share necessary data with Visa, Mastercard, Apple Pay, Google Pay, Paysafecard, MiFinity, eZeeWallet, Neosurf, and crypto payment processors to facilitate SlotLords crypto deposits and card-based transactions.
• Game providers: We share technical session data with our game suppliers, including studios such as Pragmatic Play, NetEnt, Play'n GO, Evolution, BGaming, and others, to deliver gameplay functionality.
• Verification services: We work with KYC and identity verification providers to fulfil our anti-money laundering obligations.
• Regulatory and legal bodies: We may disclose information when required by law or in response to valid legal requests.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations. If your account becomes dormant — meaning there has been no login or activity for 12 consecutive months — a dormancy fee of 25 EUR per month will apply, and we will attempt to contact you. If we are unable to reach you for two weeks, your account may be locked pending further verification.

Your Rights

As a user of Slot Lords Casino, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
• Right to restriction: You may ask us to limit how we process your data in certain circumstances.
• Right to data portability: You may request that we transfer your data to another controller in a structured format.
• Right to object: You may object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at support@slotlords.com. We aim to respond to all valid requests within 30 days.

Security Measures

We at SlotLords Casino implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption, secure data storage practices, and restricted internal access controls. However, no online system can be guaranteed entirely secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised activity.

Minors

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we discover that a minor has registered an account, we will immediately close the account and delete all associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this policy periodically. Continued use of Slot Lords Casino following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data at SlotLords Casino, please do not hesitate to get in touch. Our support team is available 24/7 via live chat on slotlords.com, or you can reach us by email at support@slotlords.com. We are here to help and committed to resolving any privacy-related concerns promptly and transparently.